Frequently Asked Questions
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What do I need to view the symposium?

• Flash Player version 8 or greater
• Broadband Internet Connection
• Soundcard and speakers or headphones
  

I see video but I do not hear audio or the audio is faint. What’s wrong?

Make sure your computer speakers or headphones are plugged in and turned on.

Adjust the volume on your speakers or computer hardware.

If you have another media player on your computer such as Windows Media Player or Real Media Player, adjust the volume in that player as it may affect the overall volume on your computer.

Adjust your computers sound level. For Windows users, see: Microsoft Support. For Apple users, see: Apple Support

If you are using a notebook computer, try connecting external speakers or headphones.

Nothing appears on the screen when I try to access the application. What’s wrong?

Ensure that you have the latest version of Flash Player installed. Visit this link to install the latest version.

Try loading the application in another web browser.

Close your browser and reopen it. Try accessing the application again.

If possible, try accessing the application on another computer.

Video or audio is jerky or slow. What’s wrong?

Your Internet connection may not be fast enough to display high quality streaming video. Try to limit other activity (such as downloads and file sharing programs) on your Internet connection.

Close other programs on your computer that you don’t need. If the problem persists and you’re sure your Internet connection is fast enough, reboot your computer.